Refund Policy

The short version

Reports are delivered instantly. Because you receive the full report immediately after payment, we do not offer refunds as a general rule. If something went wrong on our end — the report didn't load, the PDF didn't generate, or you were charged but received nothing — we will make it right.

What qualifies for a refund

We will issue a full refund if:

• You were charged but the paid report did not load or display
• You were charged more than once for the same report due to a technical error
• The report generated was clearly for the wrong business due to a system error on our part

What does not qualify for a refund

• You changed your mind after viewing the report
• The report score or findings were not what you expected
• You ran an audit on the wrong business by mistake
• Your Google Maps ranking did not improve after following the recommendations

How to request a refund

Email us at contact@listing-lens.com within 48 hours of your purchase. Include:

• The business name you audited
• The date and approximate time of payment
• A brief description of what went wrong

We will respond within 2 business days. If your request qualifies, the refund will be processed within 5–7 business days to your original payment method.

Contact

Questions? Email us at contact@listing-lens.com.